Rufus Leonard is an award-winning, independent brand experience agency based in London. They work with their clients to define, design and deliver a market leading customer experience across three main pillars: Brand Experience, Business Systems and Business Transformation.
Within their scope of work, they have a large digital team that carry out qualifying R&D for tax credits. This includes, for example, projects around technical architecture and platform development and integration.
Rufus Leonard is at the forefront of its industry. They have won BIMA’s ‘Agency of the Year’ award and The Drum’s #2 Digital and #2 Design Agency of 2015. Clients include Lloyds Banking Group, the AA, Stagecoach, Pizza Express and Royal Mail.
The breadth of their R&D makes an interesting case study of the wide variety of projects that can qualify for R&D tax credits. As ForrestBrown got to know the business inside out, we identified both internal projects and client projects that clearly sought advances in technology to deliver successful outcomes.
Internal projects can qualify too
In a 2016 survey commissioned by ForrestBrown, only 31% of respondents (UK business leaders) thought that internal projects could qualify for R&D tax credits. This is a misconception that could be causing innovative companies a fortune. Iain Miller, Head of Innovation at Rufus Leonard illustrates this point:
R&D tax credits have had a big impact on our business. The incentive was still a new concept to us and we weren’t sure of the value of the benefit we might receive. In fact, the credit helped fund some refurbishment of our premises which we may have been more costly to finance by other means. Iain Miller, Head of Innovation at Rufus Leonard
The qualifying internal projects at Rufus Leonard revolved around building digital infrastructures in which they could more efficiently undertake their QA process and make deployments; and developing frameworks for quickening the production of projects, for example, responsive websites.
Innovating through integration
And then there were the client projects. We have already hinted at the wide range of high-profile clients that Rufus Leonard work with, and one project we shall look at in more detail was for Stagecoach.
The aim was to create an online experience that incorporated mobile ticketing, real time information, personalisation, geo-location, time-tabling and much more – serving all of their 18 separate operating companies.
The back-end task was huge and even though there were numerous off-the-shelf or previously developed components that fed into the solution, Rufus Leonard needed to integrate these with 50 different APIs. And where there were limitations in the existing technology, they had to develop bespoke solutions. A lot of this activity qualified for the R&D tax credit.
Of course, part of the challenge of working on something so complicated is to make it easy to use – both front-end and back end. A 30% increase in revenue hints at the success of the front-end usability, whilst Rufus Leonard were able to develop a back-end that is accessed through a single service layer.
So, a successful outcome. Digital innovation is so fast-moving that cutting-edge development quickly becomes the norm. ForrestBrown can look through past projects (going back approximately two years) and help companies identify past innovations that qualify. Iain Miller concludes:
Our field had advanced so much in just the previous two years that looking back we felt there was no way the work we delivered broke new ground. But just because something we considered innovative two years ago is not considered an advance today, doesn’t mean the project does not qualify as research and development. Iain Miller, Head of Innovation at Rufus Leonard